New Help Desk/Support Product Ties with GroupWise and eDirectory
Posted: 29 May 2003
Executive View: Leverage your Novell Infrastructure with this
powerful Help Desk/Support Solution.
A new web based HelpDesk solution has just been announced - -
- and it integrates tightly with GroupWise and eDirectory! This is the latest
Cool Solution from our friends at GroupLink.
The HELP DESK process is challenging enough as it is. You can
get rapid benefits if the your HELP DESK process lets you
- Ask the appropriate questions to understand the problem;
- Accurately identify/track the initiator and the initiator's privileges
(using eDirectory)
- Quickly confirm that the request is received and being addressed (e.g.,
using GroupWise messaging and Tasks);
- Assign the most knowledgeable person to address the concern (using GroupWise
and eDirectory);
- Avoid duplicated effort (using GroupWise and eDirectory);
- Resolve the problem as quickly as possible;
- Keep the Support Budget under control.
By using your Novell infrastructure (GroupWise and
eDirectory), as a platform for your Help Desk solution, you will be leveraging
your existing technology to realize rapid benefits:
- Reduce overall system costs and maintenance time
- Reduced call volume
- Less pressure on technicians
- Increase staff productivity
- Minimize routine stoppages
- Increased customer satisfaction
You can register now to receive an on-line demonstration via
browser and telephone: http://www.grouplink.net/redir.asp?id=2003052902
Here are some additional industry comments:
Web Based - "
Reduced call volume
Increase staff productivity
Minimize routine stoppages
Increased customer
satisfaction
"
Less Pressure - "
Help Technicians can
offload user interaction with Self Service and KnowledgeBase options
"
Streamlined Workflow - "
Email ticket
confirmation and Ticket Generator
Session tracking
Business Process
Automation
"
Integration Ready - "
Integrate with your
other business processes (including GroupLink's ContactWiseฎ Contact / Customer
Relationship Manager)
"
Report Friendly - "
Provides easy
integration with tools such as CrystalReports
which provide answers to key
business questions
"
Read more information about this HelpDesk solution here: http://www.grouplink.net/redir.asp?id=2003052901
Register for an on-line demonstration (via browser and
telephone) here: http://www.grouplink.net/redir.asp?id=2003052902
About GroupLink:
GroupLink is the world's leading provider of business process
automation solutions that seamlessly integrate with GroupWise, eDirectory/NDS,
and other Novell technologies. GroupLink solutions include:
- - Sales Force Automation (SFA) solutions
- - Customer
Relationship Management (CRM) solutions
- - web based eReferrals
(cross-selling)
- - web based Customer Satisfaction Interaction
- - web
based Profitable Relationship Management
- - web based Marketing
Campaigns
- - web based Executive Decision Support (eReports)
- - web
based Help Desk
GroupLink's solutions allow you to put the focus of your
business where it belongs - on your customers.
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