ContactWise® FAQs
- Q: Why is there no pricing on your website on how much ContactWise cost?
- Q: How can I access contact data while on the road?
- Q: Does ContactWise run on Netware and MySQL?
- Q: Are there add on modules to ContactWise or do you get everything with a standard purchase?
- Q: How do people connect to ContactWise remotely?
- Q: Can I import contact records from ACT! or Goldmine into ContactWise?
- Q: Can I import my GroupWise Address Book into ContactWise.
- Q: Can you customize fields within ContactWise?
- Q: Does ContactWise have its own reporting engine?
- Q: Does ContactWise integrate with GroupWise and Outlook?
- Q: Is ContactWise only available in English?
Q: Why is there no pricing on your website on how much ContactWise cost?
A: ContactWise is priced on a customer by customer basis. Because we take a consultative approach to sales, which includes implementation services (e.g., training, installation, data import, report development services), we recommend that you speak to a sales representative to determine the correct package for your organization and ensure system requirements are met before a price quote is generated.
Q: How do I sync ContactWise with my PDA?
A:With Mobile CRM you can access your contact data on your Blackberry, iPhone, or Window's Mobile device anytime you are connected to a wi-fi or 3G network.
Q: Does ContactWise run on Netware and MySQL?
A:ContactWise runs on MS SQL, POstgreSQL, Oracle, and Microsoft MSDE. Please see system requirements: http://www.contactwise.com/products/crm/?page=req
Q: Are there add on modules to ContactWise or do you get everything with a standard purchase?
A: ContactWise was designed to be a full featured CRM tool. It covers everything from Contact Relationship Management (CRM) to Sales Force Automation (SFA). There are no additional modules to purchase.
Q: How do people connect to ContactWise remotely?
A: ContactWise has GO REMOTE, which allows the users to take a specified number of contacts with them on their laptop. The user can make updates to the contact records while they are on the road. Upon their return to the office, when they reconnect to the main database, ContactWise will sync their updates to the main database. The other alternative is to use ContactWise web for live database updates. We do not recommend using ContactWise 32bit over a VPN. If you want to connect live using the 32 bit version, we recommend connecting through a LAN or a WAN pushed by Citrix.
Q: Can I import contact records from ACT! or Goldmine into ContactWise?
A: Yes, ContactWise allows you to import from ACT or GOLDMINE in .xls or CSV file format. The import wizard will walk you through the field mapping to ensure that the data is placed in the correct fields in the contact record.
Q: Can I import my GroupWise Address Book into ContactWise?
A: Yes, ContactWise is equiped with a GroupWise Address Book Add/Update Utility that allows your GW address book contacts to be added to ContactWise.
Q: Can you customize fields within ContactWise?
A: Yes, ContactWise is fully configurable and custom fields can be added at anytime through the Database Administrator tool.
Q: Does ContactWise have its own reporting engine?
A: Yes ContactWise has a report builder in the system. You can however, export your data and use a third party reporting tool such as Crystal Reports or Business Objects for your reporting needs. We also offer the ContactWise Web Reporting Engine to meet additional reporting needs.
Q: Does ContactWise integrate with GroupWise and Outlook?
A: Yes ContactWise integrates with both systems for email and calendaring purposes.
Q: Is ContactWise only available in English?
A: At the present time yes.