Customer Satisfaction and HelpDesk

GroupLink’s Customer Satisfaction piece increases customer loyalty by:

• Increasing the quality and success of customer engagement
• Creating cross-sell, and up-sell potential
• Increasing ability to respond to customers
• Analyzing and reporting on trends or issues regarding quality of products and services.

GroupLink’s Customer Satisfaction solution includes HelpDesk / Customer Satisfaction. HelpDesk enables users to automate helpdesk functions using an Intranet or Extranet, or via the Web, and is for use within a company, while Customer Satisfaction functions the same with outside customers. HelpDesk keeps companies’ support teams on top of all the calls they face. HelpDesk and Customer Satisfaction are browser-based and Linux / NetWare / Microsoft enabled, and integrate seamlessly with GroupLink’s eReferrals and ContactWise.

Customer Satisfaction Products
GroupLink Customer Satisfaction
GroupLink HelpDesk